An employee training manual should be standard practice.
Training is an essential part of employee growth and development. In South Africa, in particular, much emphasis is put onto the importance of training within the workplace. Thus during and after a training session, employees will engage with training materials again and again to reinforce what has been learnt – it’s impossible to absorb new skills and knowledge in one session. The process of learning takes time.
This is why it’s vital businesses conducting training put together effective, easy-to-navigate and comprehensive training manuals for trainees to refer back to regularly. The following elements are essential to include in any training manual:
The welcome and introduction page should briefly describe the purpose of the training and possibly a programme for the day. It could also be worth having the date of the session included as well as facilitator name and contact information. This page should be simple but visually appealing to draw in the trainee.
This is imperative as it helps give the trainee a clear picture of what they will be learning and reinforce the end goal.
This is the meat of your training session, the new knowledge and skills your trainees need to absorb. Ensure this section is neatly laid-out with clear numbered sections, headings and bullet points. Pictures, diagrams and charts can help aid the learning process while links to video clips/podcasts/slideshows can enrich the learning experience and be referred back to at a later stage. It is also worthwhile including real-world scenarios or examples when explaining new concepts to help the learner better grasp and relate to the information.
Including a couple of simple questions at the end of each module is a great way to reinforce what has just been covered. It forces the trainee to really engage with the information and put their new knowledge/skills to practical use.
If there are new terms of concepts introduced in the training session, it is a good idea to include a glossary. This way employees can go back and look up anything they don’t immediately understand.
If there are blogs, books, videos or podcasts that could be helpful to employees wishing to explore new concepts and ideas further it would be a good idea to include names and/or links in this section.
A final tip for a winning employee training manual would be to remember the people you are aiming to teach are not robots, they are human. Avoid too much unnecessary jargon and instead keep it light, simple and to-the-point. Follow these simple tips and you’re set up for success.